Privacy Policy - Ascentify Labs Ltd

1. Introduction

Ascentify Labs Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or use our services.

2. Information We Collect

We may collect and process the following personal data:
- Contact information: your name, email address, phone number, company name, and any details you provide via contact forms or email.
- Technical data: IP address, browser type, operating system, device information, and site usage data through analytics and cookies.
- Business/project data: any materials or descriptions shared for proposals, consultations, or service delivery.
We do not collect sensitive (special category) data unless required for a contracted project and agreed in writing.

3. How We Use Your Data

We use personal data to:
- Respond to your enquiries and provide quotations.
- Deliver services under contract.
- Maintain internal records and improve our website.
- Analyse website performance and visitor behaviour.
- Comply with legal and regulatory obligations.
We never sell or rent your data to third parties.

4. Legal Bases for Processing

We process data under the following lawful bases:
- Contractual necessity
- Legitimate interests
- Consent
- Legal obligation

5. Data Retention

We retain personal data only for as long as necessary:
- Enquiries: up to 2 years
- Project and client data: up to 6 years after completion
- Analytics data: up to 26 months

6. Data Sharing

We may share data with:
- Service providers (hosting, IT support, email, analytics)
- Professional advisers (accountants, legal consultants)
- Regulatory or government authorities where legally required
All partners are bound by confidentiality and data protection agreements.

7. Data Transfers

Your data is stored in secure servers located in the UK or EEA.
If data is transferred outside the UK/EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses.

8. Security

We use technical and organisational measures to protect your data, including encryption, limited access, and HTTPS connections.
However, no system is completely secure, and you acknowledge inherent internet risks by using our site.

9. Your Rights

You have the right to access, correct, delete, or object to processing of your data.
To exercise your rights, email: privacy@ascentifylabs.co.uk.

10. Links to Other Websites

Our website may include links to third-party sites. We are not responsible for their content or privacy practices.

11. Policy Updates

We may update this policy periodically. Any changes will be published on this page with a new “Last Updated” date.

12. Contact

Ascentify Labs Ltd
Unit 9, Links Industrial Estate, Popham Close, Feltham, England, TW13 6JE, United Kingdom
Email: privacy@ascentifylabs.co.uk
Company number: 16680073
Last updated: October 2025.